NOVELLUS is an online store operated by NOVELLUS d.o.o., Brezovce 8, 1236 Trzin, registration no .: 3568377000, tax no .: 84491744, and is also an e-service provider. The General Terms and Conditions are compiled in accordance with legal obligations on consumer protection, personal data protection and e-commerce.

The General Terms and Conditions determine the operation of the online store, the rights and obligations of the user (hereinafter also: the customer, the customer) and the store and regulate the business relationship between them. The General Terms and Conditions also regulate individual purchase rules at the NOVELLUS collection point.

The buyer and the provider are bound by the general conditions that are valid at the time of purchase (online order). When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.

Contact, opening hours and collection point

If you need additional information or assistance with online purchase, delivery, use of the website or return of goods, you can contact us via e-mail: We will reply as soon as possible. For all information regarding the awarded order, please refer to no. order (e.g. # 5555), which can be found in the received order confirmation form.

The online ordering store is open 24 hours a day, and your orders are being physically processed during the NOVELLUS physical store weekdays.

If you want to pick up your order in person, you can do so during working hours and at the address NOVELLUS, Brezovce 8, 1236 Trzin, and we must notify you at the same time as placing an online order. Do this at the address and refer to no. orders.

Availability of information

The provider undertakes to always provide the buyer with the following information:

* company identity (company name and registered office, register number)

* contact addresses that enable fast and efficient communication (e-mail)

* essential characteristics of the goods

* availability of products (any product or service offered on the website should be available within a reasonable time)

* conditions of delivery of the product or execution of the service (method, place and deadline of delivery)

* all prices must be clearly and unambiguously set, it must be clear or already include taxes and transport costs

* method of payment and delivery

* time validity of the offer

* deadline within which it is still possible to withdraw from the contract; in addition, also about if and how much it costs the customer to return the product

* the complaint procedure must be clarified, including all details of the contact person or customer service.

Prices in the online store

The price marked next to the item is the regular price of an individual item in our online store. All prices are in euros and include VAT, unless explicitly stated otherwise.

Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the payment methods listed here, under the stated conditions.

In the Reduced section, prices for items are reduced to regular prices and also include VAT. Reduced prices do not have a predetermined validity.

In exceptional cases, the price of the item may be incorrect or change during the processing of the order, in these cases NOVELLUS will immediately notify the customer to the provided e-mail address and allow him to withdraw from the purchase, which the customer must notify in writing to the provider's address. or to a contact email within the statutory deadline of 15 days.

Login to the online store

You do not need to log in to the NOVELLUS online store to make a purchase, but you can do so if you want to create your own account. If you only want to make a purchase, all you have to do is enter the required information when placing your order.


When you select the product you want in the Store section, follow the instructions. These guide you step by step from selecting the item and quantity, to entering the necessary data for delivery and payment and the final confirmation of the order. The order cannot be completed if you do not check the option that you have read or. you are familiar with the General Terms and Conditions. The purchase order is made when you receive a message to your entered e-mail address with the Thank you for your order form, which contains information about the order, delivery and payment.

Validity of the offer

When buying, the prices are valid at the time of placing the order. Prices in the online store are subject to change without notice. Images can be symbolic and do not always fully reflect the actual situation.

The offer prices are valid for 3 days.

Purchase contract and fulfillment of obligations

The purchase contract between NOVELLUS and the customer is concluded in the online store at the moment when NOVELLUS sends the customer the first electronic message about the status of his order (with the address / subject of the message: Your order from month xx, xxxx). From this moment on, all prices and other conditions are fixed and apply to both the service provider and the buyer. The buyer is a person with the information provided when placing the order. It is not possible to change customer data later.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form